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lundi 7 juillet 2014

Why Businesses Should Use The Avaya IP Office Phone System

By Rosella Campbell


It is important for businesses to have reliable, scalable, efficient, and cost effective telephone systems for use. This will ensure that customers can reach the business easily and employees can collaborate in real time. When businesses use the Avaya IP office phone system, they are able to minimize their telephone costs and enhance productivity and efficiency within the operations.

You can increase and upgrade the capacity of extensions supported by the system as the business grows. When choosing the features in a telephone system, ensure that they bring value to your business. Some of the features you will get in the telephone systems will only add more cost to the bill footage.

As businesses grow, so is the demand for communicating with clients and vendors as well as the employees. If you have been using a telephone service that supports only a few number of extensions and lines, then it is time you explored more advanced options that can offer immeasurable improvement in business growth. With a powerful telephone service that is able to handle the increasing demand for communication, you can be able to reach out your clients and your business is reached easily by the customers.

There are extension numbers that can be used together with the PBX systems to enable the business have more internal lines that are not charged by the phone service providers. Similarly, there is the voice over internet protocol where the landline is integrated with the internet to offer a seamless communication means. The internet is one tool that small and medium businesses should explore.

When workers are able to communicate, it means that processes are accomplished pretty fast. You do not have to move from one office to another to deliver a message as this can easily be done on call. In addition, workers are able to minimize downtimes and waste of precious working hours.

Because businesses want to save money, they should seek for those telephone services that will offer them scalable phone usage. Whether it is a basic telephony or a sophisticated unified communication, the Avaya IP office telephone service can help in offering the solution. If you have workers stationed in remote locations, you need as communication equipment and systems, which will offer easy collaboration.

Similarly, some calls simply do not have to be answered because they are generally about inquiries. With prerecorded FAQs that are automated, you can ensure that customers get the answers to their questions without necessary having to speak to a staff member. An auto attendant features acts like a receptionist and presents callers with options to choose such as whether to speak to a customer care, accounts department, receptionist, or the manager.

It allows the callers to dial extensions directly and reach the workers or employees they want to speak to such as the sales representative, the accounting officer, or the marketing manager. Video conferencing is becoming an essential communication tool for many businesses. Business managers and representatives do not have to travel long distances to attend to conferences, workshops, seminars, meetings, and other activities. Voice message feature also enables callers to leave messages so that they can be called back whenever employees are back to office.




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