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mardi 11 juin 2013

A Lawyer Answering Service Can Save Law Firms Money

By Grace Daniels


Money is tight, for everyone these days. Therefore, in an attempt to save money, there are a lot of law firms that are choosing to recruit a lawyer answering service to take their calls. Most attorneys do not spend a lot of time in their offices. Because lawyers are extremely mobile, there are a lot of phone calls that tend to go unanswered.

Most people whenever they have a legal question that they need answered will call to speak with an attorney. However, if there is no one at the law office to take the interested clients calls, the client will then resort to calling additional firms until they locate one that will take their call and answer their questions. If calls go unanswered at your firm, you could miss out on the opportunity to be able to represent additional clients.

The reply agency will be able to help law firms recruit new clients, as well as reach out to potential clients also. When an individual has a positive experience with a specific firm, they are more likely to refer other individuals to the same company that they did business with. These referrals can help law firms build their brands, and increase their reputation at the same time.

These types of services provide the same type of assistance that a receptionist does, for a fraction of the cost. They will take incoming calls that come into your firm, and answer any questions that do not require specialized attention from clients. They will set up appointments for clients to come into the office, as well as route calls to the appropriate member of your firm to return.

When comparing the types of services that are rendered by an answering agency, to services rendered by a receptionist it is obvious that an answering service is superior. These services are cheaper than employing a receptionist. Most receptionists are paid a salary for performing the tasks that they are asked to carry out. Along with their salaries, they are also given benefits, and employers have to pay taxes on the worker.

Hiring a receptionist can be fairly expensive, and cut into a law firms overhead. With many law firms feeling the sting from the economy, it is important to do everything on your part to cut your losses and your costs in whatever way you deem necessary. You will be able to avoid paying exasperated fees for someone to sit at a desk and take calls for your firm, when you outsource this task to an agency that specializes in taking client calls.

Businesses are extremely competitive these days, and no business can afford to miss out on opportunities that come their way. A service that is put into place to handle your firm's incoming calls, will help you ensure that your business remains competitive. There are a few things that you need to keep in mind when hunting for one of these types of services.

The advantages of employing a lawyer answering service are many. Prior to hiring an agency to assist you, make sure that you research the various agencies that are available. Be aware that specialized agencies will charge more for their services, in comparison to non-specialized agencies that simply route calls.




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