As innovations continue to improve corporate communications, businesses are ditching the old legacy system to the platforms such as VoIP. There are a quite a number of benefits that comes with upgrading to the new technology. You are keen on getting the very best that there is in telephony and cutting on telephone costs; you need to consider having your Vancouver, BC business migrating out of legacy telephony. Here are the advantages of using small business VoIP phone systems over the old system.
There is flexibility on VOIP on where one can pick the call. As long as one is connected to the Internet, he or she can pick calls from any part of the world. If you have employees that spend most of their time in the field, this is a good platform. They can receive a call as if they are in office and communicate with fellow employees as if they are in the office. You can also hire home-based workers and communicate effectively.
The technology also offers a wider range of options for the users that the traditional telephone. First, it can be integrated into the smart-phones and offer with the same functionality as a desktop phone. It has interfaces that help the employees handle their calls without the need for a front office receptionist or an operator to forward or direct the call calls to the recipients.
The new technology eliminates the need for switchboards. There is no longer the need to route calls through cables that is sometimes very cumbersome and expensive. The new system can operate on a computer without the need for any other system. It also does not require any more space or maintenance contracts. It is easy, simple, and fast.
Most VoIP companies offer excellent customer support. Nearly all the application are run over the net. This means you can have diagnostic repairs on your system done remotely. This is faster than having a team coming for repairs in the office. It also ensures little downtime and gives you accessibility by the clients at all the times.
Lots of unsolicited offers and non-value calls bog down many companies. With the technology, you can screen calls beforehand and decide what to do with them. You view the call ID and view a list of options on how to handle the call. For example, if the call comes from a regular sales guy who sells enhancement pills, you may disconnect it. If the same comes from a family member, you may direct it to your cell phone number.
Sometimes your employees have to consult with the rest of the team to answer to an inquiry correctly. With the new platform, they do not have to hang up and look for answers before calling back the customer. They can seek more information or advice while in a live call with the client without the client being aware of it. Such quick responses can convert several prospects to customers.
VoIP has so many features that are worth trying. IT allows you to manage telephone costs, can play advertisements to a customer on hold, activate auto attendant, integrate email to the telephone, route calls, and do so much more.
There is flexibility on VOIP on where one can pick the call. As long as one is connected to the Internet, he or she can pick calls from any part of the world. If you have employees that spend most of their time in the field, this is a good platform. They can receive a call as if they are in office and communicate with fellow employees as if they are in the office. You can also hire home-based workers and communicate effectively.
The technology also offers a wider range of options for the users that the traditional telephone. First, it can be integrated into the smart-phones and offer with the same functionality as a desktop phone. It has interfaces that help the employees handle their calls without the need for a front office receptionist or an operator to forward or direct the call calls to the recipients.
The new technology eliminates the need for switchboards. There is no longer the need to route calls through cables that is sometimes very cumbersome and expensive. The new system can operate on a computer without the need for any other system. It also does not require any more space or maintenance contracts. It is easy, simple, and fast.
Most VoIP companies offer excellent customer support. Nearly all the application are run over the net. This means you can have diagnostic repairs on your system done remotely. This is faster than having a team coming for repairs in the office. It also ensures little downtime and gives you accessibility by the clients at all the times.
Lots of unsolicited offers and non-value calls bog down many companies. With the technology, you can screen calls beforehand and decide what to do with them. You view the call ID and view a list of options on how to handle the call. For example, if the call comes from a regular sales guy who sells enhancement pills, you may disconnect it. If the same comes from a family member, you may direct it to your cell phone number.
Sometimes your employees have to consult with the rest of the team to answer to an inquiry correctly. With the new platform, they do not have to hang up and look for answers before calling back the customer. They can seek more information or advice while in a live call with the client without the client being aware of it. Such quick responses can convert several prospects to customers.
VoIP has so many features that are worth trying. IT allows you to manage telephone costs, can play advertisements to a customer on hold, activate auto attendant, integrate email to the telephone, route calls, and do so much more.
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